1. How is my order packaged and delivered to me?
Sustainability is forefront on all our decision making and this certainly begins with packaging. Your order will arrive in an eco mailer box, made from recycled cardboard, its filled with natural, compostable filling so your products are protected and we will wrap your products individually in biodegradable tissue paper, so they look pretty. Please reuse or recycle the packaging after use.
2. Can I purchase Neem Avenue outside of the UK?
Yes, you can purchase Neem Avenue in stores throughout Antigua and Barbuda and we also offer worldwide shipping.
3. I received a faulty or incorrect item, what happens next?
We’re very sorry you’ve experienced an issue with your online order.
If you need to return your items owing to defects, incomplete or incorrect delivery, please contact our support team on firstname.lastname@example.org directly.
If possible, please also take clear photos which reflect the issue so we can resolve as efficiently as possible.
4. How do I use the shampoo?
Our shampoo should be applied to wet hair, to ensure that it is evenly distributed. Use your fingertips to gently massage into the hair and scalp, be gentle so as to not disrupt your scalp.
Rinse with warm water, ideally follow with conditioner.
5. Why does my shampoo not create a big lather?
Our shampoos are made of natural ingredients and do not contain sulphates. As a result you won’t get a big lather, but you will get clean, healthier hair.
Additionally, given that our shampoo does not contain sulphates. which strip keratin from your hair, it is ideal to use post a 12 week blow dry to prolong the effects of your treatment. The same applies to coloured hair.
6. How do I use the conditioner?
After shampooing, rake conditioner through your hair from root to tip. Ideally, brush through with a wide tooth comb or tangle teaser. Rinse generously with warm water. Squeeze out excess water and wrap in a towel. For a more intense conditioning treatment leave on for up to 10 mins before rinsing.
7. What are the product bottles made of?
The bottles are made of 100% recycled materials (PCR). This means that they have had at least one, if not many, uses before being a Neem Avenue product bottle. Help continue the life of this product by refilling, reusing or recycling when you’re done with it.
8. What products are in the range?
Our core range of products include Shampoo, Conditioner, Body Wash, Body Lotion, Hand Wash, Hand Lotion and a bar of soap. But we also have a Yoga Oil, Pillow spray, Mosquito mist, Hand Sanitiser and scented Candle in our range.
9. Are you developing any new products?
Yes, we are always listening to the feedback we are getting on our product range and so in 2023 we are launching an SPF 30, mineral sun cream, packaged in an innovative sugarcane tube. We are also launching a reeded room diffuser in a matching scent to the candle.
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