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    Delivery and Returns

    This page provides information about ordering and delivery of your purchases. If you need further information please contact us for assistance.

    Orders placed before 2pm GMT Monday – Friday will be processed and dispatched the same day. Orders placed after 2pm will be processed the following business day.

    Standard delivery

    FREE STANDARD UK SHIPPPING On all orders of £50.00 or more, excludes any applicable discounts.

    All orders under £50.00 are subject to a delivery charge.  For orders under £50.00 please note the below delivery charges;

    Shipping TypeShipping TimeframePrice
    UPS STANDARD1-2 business days, UK£3.95
    UPS ExpressNext day if ordered before 12 noon£5.00

    Please note that deliveries to Jersey, Guernsey and the Highlands and Islands may take longer to arrive.    

    Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Neem Avenue Ltd.  We endeavour to make our customers aware should a situation arise and to know when to expect delays.


    TerritoryShipping TypePrice
    Republic of IrelandUPS STANDARD£18.50
    EuropeUPS International£25.00
    USA & CanadaUPS International£25.00
    Rest of WorldUPS International£30.00

    Neem Avenue will send all Non-UK orders duty paid so you will not be subject to additional charges.  Any import taxes or duties outside of these will be your responsibility. 

    If you have any questions regarding international delivery please contact

    Returns Policy

    We hope that you are happy with your order but if for any reason you are not, please notify us of your intent to return the goods by email to Items must be unused and in a perfect re-saleable condition, accompanied by a valid order reference. If you are returning goods simply because they are unwanted or no longer required, you will be responsible for the cost of returning them. You may return your order at any time up to and including 7 days from the date of delivery.  (Please note any unwanted products cannot be returned after 7 days.)


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